Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.  

To be eligible for a return, your item must be in the same condition that you received it, unused and sealed, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at thespottedfrogllc@gmail.com.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at thespottedfrogllc@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as insects and plants) and custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.

Live Arrival Guarantee
Live plants/animals are guaranteed to arrive live and in good condition within 1 hour of delivery. Photos of damaged or dead shipments must be sent to our email thespottedfrogllc@gmail.com within one hour of delivery time to qualify for a claim. 

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund. 
If more than 15 business days have passed since we’ve approved your return, please contact us at thespottedfrogllc@gmail.com.